The importance of transparency in maintaining program buy-in
2 minute read
The importance of transparency in maintaining program buy-in
< 1 minute read
El Camino Hospital transitions team has weekly meetings with executives and other staff to keep everyone aligned and committed to the program.
The Issue
Having support from hospital management is critical to the success of a transitions program since transitions involve so many aspects of the hospital. At El Camino, we were lucky to have this support from the start of our program. Even so, we’ve found that it’s important to have a channel to keep hospital leadership aware of what we’re doing and let them know of any concerns we might have. It’s also important to keep the rest of the hospital staff aware of the transitions team since our work brings us into contact with many different disciplines.
Background
El Camino is a non-profit hospital in Mountain View, CA. It has 399 beds and serves a primarily affluent and educated population, many of who are non-English speaking or have English as a second language. Their transitions program began in 2012 and is influenced by the Care Transitions Program.
What We Tried
Our transitions team meets weekly with members of the palliative care team, representatives from quality and patient safety, physicians, and hospital executive leadership. There are several objectives for these meetings: complete 7-day readmission case reviews, raise any concerns about current practice and determine best processes to proceed, and highlight any recent successes achieved through transitions work.
Impact
These meetings encourage transparency and collaboration around the hospital. Keeping everyone aware of our work helps ensure that the program continues and also that any changes we need to make are adopted throughout the hospital quickly.
Program Challenges: Building Commitment for Care Transitions, Coordinating Care Across the Whole Team
Topics: Effective teamwork, Organizational buy-in
Organizational Background
Organization Name: El Camino Hospital
Location: El Camino Hospital, Mountain View, CA, United States
Organization Type: Non-profit