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Taking home visits out of the home

2 minute read

Peninsula Circle of Care coaches meet patients for “home visits” wherever they’re comfortable, even if that means at a cafe.

The Issue

Many of our patients didn’t want home visits. They might have had issues with hoarding or were embarrassed that they couldn’t keep their home as tidy as before they got sick. They didn’t want to have to deal with that emotionally every time someone came to their home—so they would say they didn’t want home visits even though they needed the help and support.

What We Tried

We didn’t force people to do anything. It’s great for us to get into the home because we can see their environment and notice any potential barriers to their health, but if they aren’t ready for it, we start with follow up phone calls. Or, if they’re able to get out of the house, we meet them at cafes or even in the waiting room before their doctor’s appointment. It’s just about finding a time and place where we can talk about how things are going and coaching them to overcome any barriers they are facing.

Impact

Patients love knowing that they have this other option. It also helps to build trust. A lot of times we start with phone calls or meet at Starbucks and after awhile they may ask if we can meet in their home. It’s great when that happens. It means you’ve built that trust, and you’re now able to see where they spend most of their time and able to get more insight into what might be hindering their care at home.

Tips

Challenges:

Yvonne Chan

Profession:

Organization Background

Organization Name: Mills Peninsula Hospital

Location: 1501 Trousdale Drive, Burlingame, CA 94010, United States

Organization Type: Hospital

Organization Model: ctp

1 Comment
  1. Grace Chen 2 years ago

    After the cafe visit, how does the care coordinator record or summarize the visit ?

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