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We are a Critical Access Hospital that began with a 9 percent readmissions rate in 2011. Through team collaboration we have been able to decrease our readmissions rate.
Our data showed that in 2011 we were at a 9 percent readmission rate and the highest in the state of Oregon.
Location- Burns, Oregon.
Type- Critical Access Hospital.
Number of Beds- 25 beds.
Payer Mix- 45 percent Medicare, 31 percent Medicaid, 21 percent private/commercial, and 3 percent uninsured.
Population served- Underserved.
Serving a population of less than 8,000, Harney District Hospital’s patient population is mainly from small ranching communities spread over 10,000 square miles. That land area is bigger than some states!
Harney District Hospital employs four distinct interventions to make up one comprehensive reducing readmissions plan. These four interventions are described below:
We decreased our readmission rate from 9 percent in 2011 to 2.6 percent in March 2015 through education and teamwork. From the Apprise Readmission Report (for April 2014 to March 2015), our hospital now has the second from the lowest readmissions rate in the state of Oregon.
Good communication with an understanding of the ultimate goal between staff and the patient is imperative. A true “buy-in” by both parties is important.
Challenges: Communicating with Patients, Next Steps After Leaving the Hospital|Program Challenges, Patient and Family Challenges
Topics: Effective teamwork|Establishing a program|Measuring and improving
Collaborator (Non-Members): Cheryl Norton and Kelly Singhose
Organization Name: Harney District Hospital
Location: 557 W WASHINGTON St, BURNS, OR 97720
Organization Type: Hospital