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Bringing in pharmacists before discharge

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Mills Peninsula’s discharge pharmacist meets with high-risk patients before discharge to review their home medication plan.

The Issue

Many of our patients are elderly and about 45% of them are on 10 or more medications at home, making it difficult to keep track of what to take and when. This is especially true upon discharge when many of their medications may change. We learned from our follow up calls and home visits that patients were having trouble managing their medications at home, sometimes leading to unnecessary readmissions.

What We Tried

As part of a pilot program we approved a 1.0 FTE pharmacist to coach our high-risk patients before discharge to home. He/she focuses on elderly patients that either have to manage a lot of medications (10+) or are taking high-risk medications. Before discharge, the pharmacist meets with these patients and their caregivers to review the medications, how and when to take them, and any side effects to watch out for.

Impact

This program has been very successful. Our patients feel a lot more confident about their medication regimens, which we believe has had a positive impact on our readmission rates. In the Press Ganey HCHAPS patient satisfaction survey, we have seen an increasing trend with the two questions on communication about medicines: question 16, “Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?” and question 17, “Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?” Our hospital has seen the value of the program, and has continued the pilot to date.

Tips

Challenges:

Yvonne Chan

Profession:

Organization Background

Organization Name: Mills Peninsula Hospital

Location: 1501 Trousdale Drive, Burlingame, CA 94010, United States

Organization Type: Hospital

Organization Model: ctp

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